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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tabitha Brookins

November 25, 2025

5  out of  5
rating by Tabitha Brookins
"Pat Richardson went above and beyond in helping me with my insurance needs. Her customer service is outstanding—she is patient, knowledgeable, and truly committed to supporting her clients. If you’re looking for someone who will take great care of you, definitely reach out to Pat. Highly recommended!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Rufus Wright

November 25, 2025

5  out of  5
rating by Rufus Wright
"Pat did an amazon job going through all the options for my insurance policies. I'm very satisfied with the experience I had with her and look forward to being with State Farm in the bright future."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Linda Green

November 22, 2025

5  out of  5
rating by Linda Green
"I have really enjoyed working with Pat Richardson as my insurance agent. She is always friendly, kind and genuinely willing to help whenever I need anything. Since working with her, my premium have actually gone down, which has been a huge relief. Pat is reliable, easy to talk to and truly look out for her clients. I’m grateful for her excellent Service and highly recommend her to anyone looking for a trustworthy Insurance professional. I have had a great experience with this State Farm team. I also work with Lem Howard once, and he was a very kind and helpful as well. Even and that one interaction he made things easy and was a pleasure to work with. Overall, I’m very satisfied with their service and would highly recommend this State Farm service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Leah Weber King

November 21, 2025

5  out of  5
rating by Leah Weber King
"My experience is always a joyful one when speaking to Lem Howard's State Farm office. Both Mr. Howard and Ms. Pat, are helpful, pleasant and informative. They are always responsive and take the time necessary to assist me with all of my insurance needs. I have been with their office for almost 25 years and they have remained consistent throughout. Thank you for everything!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sam Car

November 18, 2025

5  out of  5
rating by Sam Car
"My experience with Pat Richardson is everything she’s knowledgeable, informative, sweet she makes you feel comfortable asking the same questions a million times in different ways. Pat knows her stuff she helps you make the best decisions that’s right for you. I would recommend her to everyone I know she’s the best and will always be. Thank you Pat I’m very appreciative of your knowledge, patience, and your personal charm to make me feel at home with State Farm! Sam"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Collette Jackson

November 17, 2025

5  out of  5
rating by Collette Jackson
"I’ve been with Lem Howard for about 20 years. I’ve worked with Pat Richardson.. she’s very knowledgeable and helpful. For years she’s provided excellent customer service. I feel like she’s family."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Arthur Davis

November 10, 2025

5  out of  5
rating by Arthur Davis
"I have had very good service from miss Pat she just hasnt taken me out to eat."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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N Kerr

November 6, 2025

5  out of  5
rating by N Kerr
"Who looks forward to getting a call from an INSURANCE company?? I do, if it's Pat with State Farm - I *challenged* her to get close to my current rate, and she delivered. Unfortunately, I ended up going with another StateFarm Office for (reasons) but Pat had patience and aplomb through it all - In these 'strange days' - *especially* for insurance, Pat & State Farm are still offering Industry-leading coverage at very reasonable rates. Give 'em a call! TRY them, Challenge them! And be pleasantly surprised."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kimberly Swanigan

October 16, 2025

5  out of  5
rating by Kimberly Swanigan
"I’ve been with this broker for 13 years and Pat is exclusively the reason why we stay. Service is always top tier"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Samantha Feanny

October 15, 2025

5  out of  5
rating by Samantha Feanny
"My family and have been working with Pat Richardson for 25+ years. We love Pat and the Lem Howard State Farm team, and trust them with all of our needs. They have 3 generations of our business!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Khalilah Cherry

October 9, 2025

5  out of  5
rating by Khalilah Cherry
"I’ve had Lem Howard State Farm Insurance for over 10years, I’ve always received the best service. Ms.Pat is amazing, she answers all my questions and goes above and beyond to ensure that I have the best experience. I would highly recommend State Farm to anyone, in specific Lem Howard’s location. Ms. Pat is awesome!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Lois Hyde

October 8, 2025

5  out of  5
rating by Lois Hyde
"Patricia Richardson delivers first class service each time I need assistance. I am so grateful for her service and support."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Anthony Dabney

October 7, 2025

5  out of  5
rating by Anthony Dabney
"I have been a long time customer of this agency. Each time that I have ever had an issue. It was always addressed expediently and professionally. Over the years I have grown to know Mr.Howard and Mrs. Richardson. They’ve always treated me like family. And saw that my needs were met. I have been a customer for over 20 years. And I am glad to know these great people!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lithonia Property LLC Management

October 6, 2025

5  out of  5
rating by Lithonia Property LLC Management
"Hello, My name is Anthony Collins. Pat always does an amazing job handling all my needs with our State Farm policies. Outstanding customer service. I absolutely love her."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Denise Walters

September 26, 2025

5  out of  5
rating by Denise Walters
"Very professional, excellent customer service from Mr.Lem Howard, saved me quite a bit of money!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Mia Edwards

September 22, 2025

5  out of  5
rating by Mia Edwards
"Ms. Pat is awesome!! Whenever I call and need anything, she is on it!! Always polite and professional. Thank you for making me feel valued."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Omar Miller

September 4, 2025

5  out of  5
rating by Omar Miller
"Parked at the Lamb Howard office is a good representative very attentive always lender, listening here to answer questions"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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DJ GreggHiggins

September 4, 2025

5  out of  5
rating by DJ GreggHiggins
"I had a chance to meet Miss Pat. She was very very knowledgeable and very concerned of my needs. She took care of me like we knew each other for years. I appreciate her services including Mr. Lem"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cheryl Delk

August 22, 2025

5  out of  5
rating by Cheryl Delk
"I've dealt with Ms Pat with State Farm/Lemon Howard since 2019. She has been the most and the same genuine, kind, pleasant person each time we've talked. She's always willing to help help me no matter how many times she's had to repeat the situation over and over. I love you Ms . Pat and Thank you for all the times. To whom this concerns, you guys have a 🏆."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Shirley Smith

August 21, 2025

5  out of  5
rating by Shirley Smith
"I have been a State Farm client since 1979, and Pat has been the main person I interact with the last 10 years. She has always been helpful and clear anytime I call, and/or immediately call back. I truly appreciate her and her helpfulness whenever I have an inquiry."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Patricia Moncure

August 19, 2025

5  out of  5
rating by Patricia Moncure
"Pat Richardson and every team member I’ve spoken to in Lem Howard’s office has provided exceptional care. If you are in search of a new agent, look no further."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tijuana James

August 19, 2025

5  out of  5
rating by Tijuana James
"I am thankful for Mrs. Pat Richardson at Lem Howard Agency. She is always nice, helpful, and understanding. I would give her, and Lem Howard Agency more stars, but it’s not an option. Keep up the good work…"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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A.D. Swan

August 18, 2025

5  out of  5
rating by A.D. Swan
"Pat is so helpful and attentive. Always handles my inquiries promptly, and guides me thoroughly to help me with my insurance decisions."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Troya Bishop

August 18, 2025

5  out of  5
rating by Troya Bishop
"Always professional, timely, and caring! Thank you Mrs. Pat at State Farm! =)"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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L B

July 28, 2025

5  out of  5
rating by L B
"Process was simple and streamlined. I had new insurance policies in place quickly and with excellent customer service!! Very pleased."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."